In large corporations the operation and administration of systems is carried out by independent departments or teams. If that is the case, a clear line needs to be drawn between the operational aspects of a solution and the system administration. The administration of the system must be as transparent and understandable as possible for any IT administrator without a detailed knowledge of the system functionality. The surveillance and monitoring of the system is performed by standard tools which can be tailored to specific requirements of the IT department. We deliver a complete documentation package and provide training and support for system administrators..